Shipping Policy

We provide delivery services to all postal addresses throughout India. Therefore, we kindly request that you furnish us with a complete street address, including the pin code/zip code, for accurate and prompt delivery.

To expedite the confirmation and delivery process for all orders within India, it is crucial to provide a comprehensive postal address with the correct PIN CODE. Please be advised that any delays in delivery attributable to incomplete address details are beyond our control, and we cannot be held responsible for such occurrences.

Additionally, please note that shipments destined for colleges, schools, or hostels are undertaken at the customer's own risk. In the event that a package is declined or rejected by the school's warden for any reason, foaxx.com will not issue a refund or credit to the customer's account.

For those desiring a specific or preferred delivery date, we encourage the sender to specify the desired date within the gift message box when placing the order.
In the absence of such instructions, orders will be dispatched at the earliest opportunity, as soon as feasible.

INCORRECT OR INCOMPLETE ADDRESS

Please be advised that certain courier companies impose penalties for shipments with incorrect shipping addresses, particularly when there is a discrepancy between the address and the zip code provided. In such cases, it is the sole responsibility of the customer to bear any associated penalties or fees, and not foaxx.com. Therefore, it is imperative that customers ensure the accuracy of their shipping addresses to avoid such penalties.

In the event of a reshipment of the same order, customers will be liable for covering the re-shipping charges. If an incomplete or inaccurate address is provided by the customer, no action can be taken until either party receives the package. Should the package be lost or misplaced due to an incorrect or incomplete address, foaxx.com will not assume any responsibility and will not initiate any form of refund under any circumstances.

Please note that the dispatch times mentioned on our website for each item are indicative and approximate values only. Occasionally, delays may occur due to circumstances beyond our control. Therefore, no refund, return, replacement, or exchange will be entertained solely on the basis of dispatch delays. Typically, under normal circumstances, the dispatch time ranges from 1 to 4 days, with shipping expected within 7 to 10 days following the dispatch of the order.